Citing an excerpt from The Cluetrain Manifesto, Craigslist founder Craig Newmark describes markets as "conversations" - a powerful insight into the unique philosophy of customer service ...

This archived training presentation focuses on the principles of strong customer service, the concept of internal and external customer service and ideas for customer service improvement within a work ...

Sign up for Dean's FREE newsletter, The Progress Report, at: www.deanlindsay.com Author of The Progress Challenge: Working and Winning in a World of Change Author of Cracking the Networking CODE: 4 St ...

A brief tutorial on what "exceptional customer service means" in the workplace

At the Nerd Herd service desk, not all occupational hazards are unwelcome.

The gentle and oh so gracious employees of TDF are world renowned for their customer service. They shove and step on people as they wait in line at TKTS, and then physically assault people when ...

You've probably been there, trapped in a maze of telephone prompts trying to get through to customer service. 11 News reporter Kerry Cavanaugh has some tips for better service and a quicker human resp ...

A sample Xpresspoint vignette from Volume I: Sales & Service

http://www.Bartend4Profit.com From our LIVE Ustream show, James Wedmore reveals a cool, simple trick that you MUST use every night to help increase your tips and leave an incredible, lasting impact on ...

Being organized and reducing clutter in your home can save you time and money.

Head Coach, Jan Lopez, runs Monrovia Aquatix in the Southern California, along with three other coaches. Monrovia Aquatix is governed by a board, however, Jan is responsible for nearly all of the team ...

This is like being in a Seinfeld episode only for real. The restaurant has fantastic food but they also have rules. And, the rules have nothing to do with hospitality.How not to make your guests feel ...

Today I had a patron who tried to get a rise out of me. He/she didn't know they were dealing with the coolest librarian on the planet. ;-)

Ed Rigsbee gives important tips to keep in mind when dealing with Customer Service Issues inside your company.

Crowdsourcing channels the collective skills and knowledge of your customers. So what is crowdsourcing? And how can it apply to your workplace communication?

Take advantage of spontaneous fun at work opportunities at work, break the rules to add more fun with your customer service, and a contest to win a free humor in the workplace workshop.